Provider Terms of Service

1. Service Overview

Smugla is a collection-only delivery service platform that connects customers with verified delivery providers. As a provider, you will collect items from customers and deliver them to specified destinations.

2. Provider Responsibilities

• Maintain a valid driver's license and appropriate vehicle insurance
• Provide accurate business information and keep it updated
• Follow all local traffic laws and regulations
• Handle items with care and maintain professional conduct
• Complete deliveries within agreed timeframes
• Report any issues or incidents immediately

3. Collection-Only Service

Important: Smugla operates as a collection-only service. Providers are responsible for:

• Collecting items from customers at specified pickup locations
• Verifying item condition and completeness at collection
• Obtaining proper documentation and signatures for collected items
• Delivering items to the specified destination

Smugla does not support drop-off services. All deliveries must be pre-arranged collections.

4. Payment and Commissions

• Providers receive payment based on completed deliveries
• Commission rates are determined by delivery distance, urgency, and item value
• Payments are processed weekly via bank transfer
• VAT registration status affects tax obligations

5. Insurance and Liability

• Providers must maintain appropriate vehicle and liability insurance
• Smugla provides platform insurance for items in transit
• Providers are liable for damage caused by negligence
• Report any incidents within 24 hours

6. Platform Rules

• No discrimination based on race, gender, religion, or other protected characteristics
• Maintain professional communication with customers
• Do not solicit business outside the platform
• Respect customer privacy and confidentiality
• Follow all safety protocols and guidelines

7. Account Suspension and Termination

Smugla reserves the right to suspend or terminate provider accounts for:

• Violation of these terms
• Poor performance or customer complaints
• Safety violations or illegal activities
• Fraudulent behavior or misrepresentation

8. Data Protection

We collect and process your personal data in accordance with our Privacy Policy. This includes business information, contact details, and delivery performance data.

9. Dispute Resolution

Any disputes will be resolved through our internal dispute resolution process. For serious matters, legal proceedings will be governed by UK law.

10. Changes to Terms

We may update these terms from time to time. Continued use of the platform constitutes acceptance of any changes.