These Provider Terms govern courier businesses and fleet operators (“Provider”, “you”) using the Smugla provider portal in the United Kingdom. By creating a provider account you agree to these Terms and our Privacy Policy.
1. Platform role
Smugla Ltd operates a marketplace connecting senders with independent courier providers. You are an independent business, not an employee or agent of Smugla. You are responsible for your drivers, vehicles, insurance, licences and how you perform carriage.
2. Eligibility and onboarding
- Provide accurate business, VAT and contact information and keep it updated
- Complete verification and document checks required by Smugla before going online or receiving payouts
- Maintain valid operator licences, vehicle insurance and any permits required for the work you accept
- Ensure drivers you assign are authorised, competent and compliant with UK law
3. Service standards
- Honour quotes and bookings you accept; communicate promptly if issues arise
- Collect and deliver with reasonable care and professional conduct
- Provide proof of delivery and status updates through the platform tools
- Do not discriminate unlawfully; follow Equality Act 2010 obligations as applicable
- Do not solicit Smugla customers off-platform to avoid marketplace fees
4. Collection and delivery operations
Jobs on Smugla are arranged as collections from a stated pickup address for delivery to a stated destination. You must verify goods at collection where reasonably practicable, follow access instructions, and report incidents promptly.
5. Pricing, commission and payouts
- Customer prices and your net earnings are shown in-product; Smugla charges a marketplace commission
- Customer payment is charged at booking and held by Smugla until delivery is completed, then for a further 24 hours for customer safety before being released to your Stripe Connect account
- Payouts to your bank follow Stripe Connect’s payout schedule once funds have been transferred to your connected account and payouts are enabled
- You remain responsible for your own tax, VAT and accounting obligations
- Self-billing may be used where agreed; you must review invoices and raise discrepancies promptly
6. Insurance and liability
You must maintain appropriate goods-in-transit, public liability and motor insurance for the services you offer. You are liable for loss or damage caused by your negligence or that of your drivers, subject to applicable carriage law and any insurance cover. Smugla’s platform liability is limited as described in the customer Terms and does not replace your insurance.
7. Data protection
You will receive customer personal data (names, addresses, phone numbers) solely to perform booked jobs. You must process that data securely, only for job fulfilment and related customer service, and in line with UK GDPR. See our Privacy Policy. Privacy contact: privacy@smugla.com.
8. Suspension and termination
We may suspend or terminate access for safety issues, fraud, repeated poor performance, failed verification, non-payment issues, or breach of these Terms. You may close your account by contacting support, subject to completing open jobs and settling balances.
9. Governing law
These Terms are governed by the laws of England and Wales. Courts of England and Wales have exclusive jurisdiction.
10. Contact
Provider support: support@smugla.com.